What happened to being polite?

I find myself wondering about manner this afternoon. I think I have mentioned before that I am the president of our local little league. I have had several emails from parents either about their team assignments or other adminstrative things that are downight rude and nasty. It would never occur to me to talk to or email someone giving their time to run a volunteer youth sports program the way some of these people are doing. I think that being able to use email is part of it. It is much easier to be unpleasant when you are interacting with a computer than when you are face to face. But using an electronic form of communication is not an excuse for verbal abuse. I am trying to raise my kids to always be polite and respectful, no matter what the medium of communication. Although truthfully, they are to young to be online. My mother always taught me that you catch more flies with honey than vinegar. Which is why I am replying to these hateful messages via phone and polite as pie.